FAQs
Frequently Ask Questions
What can we help you with today?
Dynamics 365 CRM provides a 360-degree view of customer interactions, preferences, and history. This allows your sales and service teams to personalize communication, respond proactively, and build long-term loyalty. With automation, AI-driven insights, and omnichannel capabilities, it becomes easier to deliver consistent, high-quality customer experiences across all touchpoints.
Yes. At AdyatanTech, we specialize in integrating Dynamics 365 with ERP systems, legacy platforms, third-party tools, and cloud services using APIs, Azure integration services, and the Power Platform. This ensures seamless data flow and unified visibility across departments.
By adopting cloud-based, scalable, and AI-enabled solutions like Dynamics 365, Power Platform, and Azure, your business becomes more agile and data-driven. It improves operational efficiency, accelerates decision-making, and ensures you stay competitive in a rapidly changing digital landscape.
Dynamics 365 is modular and scalable, making it suitable for businesses of all sizes. Whether you need a basic CRM for sales automation or a comprehensive suite covering field service, marketing, and operations, we tailor solutions to fit your size, budget, and goals.
We offer comprehensive post-go-live support, including user training, system optimization, managed services, enhancements, and ongoing consulting. Our goal is to ensure adoption, minimize disruption, and continuously improve business outcomes.
They enable rapid app development and process automation with minimal coding, allowing businesses to respond quickly to changes, digitize workflows, and empower non-technical teams to innovate and solve problems faster.
Yes. Cloud-based business applications support secure, role-based access from any location. Teams can collaborate, share data, and manage workflows in real time—ensuring business continuity and productivity from anywhere.
A modern CRM system enables better customer engagement, sales automation, personalized service, and actionable insights. It improves team collaboration, increases productivity, and centralizes customer data—ultimately driving higher conversion and retention rates.
Digital transformation eliminates manual processes, enhances data accuracy, and improves cross-functional collaboration. By automating tasks and integrating systems, businesses can reduce costs, accelerate decision-making, and scale faster.
Businesses typically see ROI in the form of increased revenue, reduced operational costs, faster sales cycles, better forecasting, and improved customer satisfaction. Proper implementation ensures measurable gains across marketing, sales, and service functions.
Cloud-based CRMs like Dynamics 365 offer lower upfront costs, automatic updates, anytime-anywhere access, and better scalability. On-premises systems may require more maintenance and infrastructure investment but offer tighter control.
It depends on scope and complexity. A basic module rollout can take 4–8 weeks, while full enterprise implementations with integrations and customizations can take 3–6 months. A phased approach often ensures better adoption and faster ROI.
Risks include poor user adoption, unclear goals, integration challenges, and scope creep. These can be mitigated by having a clear roadmap, involving end-users early, focusing on change management, and partnering with experienced implementation teams.
Unified data eliminates silos and ensures accuracy across departments. Leaders gain real-time visibility into sales, operations, customer behavior, and finance—enabling informed, strategic decisions that align with business goals.